Operations

 

 

The CPA operations team offers superior hotel and commercial receivership and management services to branded full-service hotels, independent hotels as well as limited service hotels. No matter what the property type is, CPA Hotel’s expertise achieves the ultimate goals of the property.


CPA takes pride in staffing our hotels and resorts with some of the industry’s leading professionals who have the experience to implement our vision and values into every aspect of operations.


CPA’s team of Operations, Sales & Marketing, Food & Beverage, and Human Resources work together to ensure maximum value revenue with minimum expense.


General Operations Advantages
 
  • Executive team conducts both scheduled and unscheduled on-site quality inspections
  • Standard operating procedures
  • Audit all life safety programs
  • Review past performance of property versus competitive set, identify opportunities and establish new goals
  • Guest satisfaction analysis
  • Ensure each hotel property is in compliance with all brand standards.
    Our scores are consistently higher than brand averages
  • Well-versed in ongoing federal regulations such as ADA, FMLA, OSHA, and COBRA
Renovations
 
  • Understand the goal of each owner and set budgets for projects
  • Establish capital budgets for large improvements
  • Oversee new construction, renovations, and redecorating to enhance market appeal and meet brand standards and requirements
  • Work with regional contractors, designers, and vendors to complete projects in a timely manner and control costs – this ensures quality and adherence to brand standards
Revenue Maximization
 
  • Monthly reviews of revenue, expenses, and operational status
  • Operating forecasts
  • Regional operations and sales teams who meet regularly to make sure we maximize revenue and cost control opportunities
  • Audit current operating systems and expenses, including operating costs and payroll
  • Annual operating budgets
  • Monthly P&L Review with each property
Volume Purchasing

Nationwide vendors provide the best value for each operation. We have established relationships with these vendors and are able to take advantage of national account pricing, and can often negotiate volume purchasing agreements. This results in significant cost advantages.



Our expertise meets and exceeds your needs.